The fastest way to reach us is by email at the address below — for bugs, billing questions, and feature requests alike:
If you're reporting a bug, it helps to include what you were doing, what you expected, and what happened instead — a screenshot never hurts.
What to include when you contact us
A few details get you a useful answer much faster:
- Bug reports: what you were doing, what you expected, and what happened instead. A screenshot of the invoice builder or the downloaded PDF helps enormously.
- Feature requests: the problem you're trying to solve, not just the button you want. "I need to bill in two currencies on one invoice" beats "add a currency toggle."
- Billing questions: the email address you used at checkout (never your card number) so we can find your Billia Pro subscription.
Before you write in
Most questions are already answered somewhere on the site. The FAQ covers pricing, accounts, watermarks, estimates, templates, and privacy. The guides walk through invoicing topics like late payments and getting paid faster, and features lists everything the invoice generator can do. If your question is about a plan, pricing spells out the difference between Free and Pro.
What happens after you email
Every message goes to [email protected], and we read everything that arrives. If an issue is blocking you from creating an invoice, say so in the subject line so it's easy to spot. For anything time-sensitive, include the invoice number or a screenshot — it saves a round trip. And if you'd rather just get on with it, the free invoice generator is right there — no signup, no waiting.
Need an invoice now?
Skip the queue — create and download it free in about two minutes.